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Honest and Detailed Review of William Hill Casino
William Hill is one of the longest standing and most trusted names in gambling. In this review, you will find a thorough and honest evaluation of the online casino. I will rate the performance across 10 key areas, providing invaluable info about all aspects of the operator. I will start with the game selection, which is arguably one of the most important elements. My investigation will also include topics such as banking options, security and customer support. My report will be objective, clearly explaining the pros and cons, so you have an accurate understanding of how the operator performs.
- Game Selection:Over 700 games
- Gambling Licence:UK Gambling Commission
As I researched the casino, it became apparent that there were a lot of details relating to bonuses, live games and mobile apps that were important to share with readers. Therefore, I have created separate reviews dedicated to each of these topics, so that all of the key details are right at your fingertips. I have also included a break down of the terms and conditions, highlighting any points which are of particular interest.
A Detailed Overview of the Game Selection 10
As I have already mentioned, the game collection is one of the most import factors in assessing an online casino. This includes not only the total number on offer, but also the distribution of different types of games, how many jackpots are available and the various betting limits. Of course the quality and quantity of live dealer and mobile games should also be taken into consideration.
Which Games are Available and how many are there?
The game collection is enormous, with over 700 in total. There’s a wide choice of table games, scratch cards and video poker, but the bulk of the selection is made up of slots. Under the “Casino” tab, there are in excess of 150 Playtech slots. Here you’ll find plenty of games based on Marvel characters, like Spiderman, Iron Man and Daredevil. All of these feature the Marvel Progressive Jackpot, where 4 big jackpot prizes are featured across each of the games. The collection also includes numerous games based on well known TV programs and films. Such titles include The Sopranos, Little Britain and the hilarious Monty Python’s Spamalot. In addition, within the “Games” and “Vegas” tabs, there are over 350 popular slots from other major game providers. This gives players an enormous amount of choice of top quality slots.
|The Most Popular Games at William Hill
|Table Games (21)
|Arcade Games (45)
|X-Men 50 Lines
|Premium French Roulette
|21 Duel Blackjack
|Multiplayer European Roulette
|Iron Man 2
|Multi Wheel Roulette
|Caribbean Stud Poker
|Monty Python’s Spamalot
As well as the slots, there are nearly 200 other games across the entire collection. There are 24 roulette games, including interesting variants such as Multi wheel and Marvel Roulette which features a progressive jackpot. With 20 blackjack variants, including such versions as Blackjack Surrender and Switch, there is plenty of choice for fans of the popular card game. There are over 20 other table games, including the likes of Sic Bo, Red Dog and Caribbean Stud Poker. There are 22 Video Pokers to choose from, and finally, there are a combined total of over 100 scratch cards and arcade games. Over the whole game collection, there are more than 100 jackpot games, a huge amount compared to many other operators. Once logged in, the vast majority of the games can be played in practice mode, enabling you to try them out and get familiar with the rules before opting to play with real money.
An Outstanding Live Game Collection
The live dealer games do not disappoint, with a wide range of top quality games and tables, not only from Playtech, but also from the market leader and multi award winner Evolution Gaming. You can find out all the details about the games, dealers and betting limits in the dedicated live casino review.
Are Mobile Games Available?
With a good selection of slots and table games, players can enjoy William Hill Casino on smartphones and tablets. Apps for Casino, Live games and Vegas slots are all available for download. You can find out further info about compatibility, how to get the apps and a detailed look at the game selection in the dedicated mobile review.
Table Limits at a Glance
With such an enormous variety of games, to cater to all different tastes, you’d expect there to also be a wide variety of betting limits to provide options for all types of players. This is indeed the case, with limits low enough to be within the reach of those who want to play with the lowest of stakes, and maximum limits that will suit the most experienced high rollers. Take roulette for instance, there are variants which allow a minimum bet of just 10p. At the other end of the spectrum, maximum bets of £10k are also available. Many games give you a choice of different betting limits when you join the table. As for blackjack, a lowest amount of just 50p per hand can be played in some games, whilst high rollers are catered for with a maximum limit of £10k also available in some versions. Slots provide the lowest betting limit, with many accepting bets of just 1p per payline. Yet you can also wager on a much higher scale, with a maximum of £3000 per spin also available in certain games.
A Closer Look at Payout Rates 8
The RTP, or Return to Player percentage is a good indication as to how favourable games are towards players. There are two ways that operators can display their payout rates. For starters, many include the theoretical payout rate for a game within the rules. The other way is to publish payout reports from independent testing agencies which show the actual percentage of money that has been paid out across particular games categories, and across all games in general. William Hill Casino uses both of these approaches. You will find the theoretical RTP for the majority of their games with the rules of the game. Also, each month they publish the report produced by Gaming Laboratories International (GLI) which shows the actual payouts for the previous month for various game categories. The most recent report showed a payout rate of 96.05% across all games.
- Classic Slots92.07 - 99.32%
- Video Slots90.05 - 97.06%
- Roulette92.11 - 98.65%
- Blackjack96.64 - 99.87%
- Table Games97.15 - 99.64%
- Video Poker95.44 - 99.54%
- Scratch Cards94 - 96%
- Arcade Games92.18 - 97.5%
As you can see from this table, there is a wide range in the theoretical return of slots. Nowadays, any RTP of below 90% just does not represent good value for money, so it’s good to see that the minimum payout for both classic and video slots is over 90%. The maximum amounts also reach very high, particularly for classic slots, with games that have pay outs as high at 99.32%. For games such as roulette and blackjack, the payout rates generally do not vary a great deal from one operator to another as they are dependant on the rules of each game. The same is true of poker games, scratch cards and arcade games. Generally speaking, the payout rates across all categories are good for players.
Impressions of the Website and Software9
The casino website is clearly set out and easy to navigate. There are various options to access different game categories, plus quick links to a variety of services like promotions and banking. Playtech provide the software, and the majority of the games. This is a major advantage, as they are one of the best suppliers within the industry. Playtech have won numerous prestigious awards throughout their history, including most recently the titles of Platform of the Year and RNG Casino Supplier of the Year at the 2015 EGR awards. On the casino website, there are links to the various different products the company provides, such as “Vegas” and “Games”. As already mentioned, within these tabs there are games from other top game developers. For example, there are popular slots available from IGT, such as Cleopatra, Pixies of the Forest and Da Vinci Diamonds. Other game providers include Microgaming, NetEnt, NextGen and Barcrest. All games load within just a matter of seconds.
|Playtech, Williams Interactive, Barcrest, OpenBet, NextGen, Ash Gaming, Blueprint Gaming, Evolution Gaming, NetEnt, Aristocrat Gaming, IGT
|English, Spanish, French, Portuguese, Italian, Swedish, German, Polish, Japanese, Slovakian, Romanian, Russian, Chinese (Simplified), Chinese (Traditional), Finnish, Czech, Hungarian, Serbian
|854KB Download/ 50MB+ Installed
|Pentium III, 1 Ghz CPU or higher, min. 512MB RAM, min 950MB free space on hard drive, 256MB video card with 32-bit colour
|Microsoft Windows XP or newer
|Instant Play Requirements
|Adobe Flash Player 10.22.87 or newer, Microsoft Internet Explorer, Mozilla or Firefox browsers, version 6.0 or higher
There are numerous links on the homepage to easily download the casino software. It takes just a couple of minutes, is free of charge, and once installed, provides access to a bigger selection of Playtech games. In terms of the layout, the website and the downloaded software have various differences, such as the various categories being listed in different places. But once the games are launched, they are identical on both formats. The downloaded software only includes casino games provided by Playtech. So the slots from other providers that are found within Games and Vegas cannot be played on the downloaded version. Live games are available on the downloaded software, but again, only those which are provided by Playtech. For the collection of Live dealer games from Evolution Gaming, you will need to use the instant play version on the website.
In addition to the instant play casino games, which use flash and the software download, the casino has also been developed to work on various mobile devices. There are web apps, where games can be played directly in the browser. There are also native apps which can be downloaded for some devices. As with most other online casino apps, the game selection is limited compared to the desktop version, but there is still a good selection. Further details about the games available for mobile can be found in the dedicated review.
More Details about the Casino
William Hill is a well known and trusted name. The company offers numerous products, both in the retail market and online. As you’d expect from a well established company, customer safety and protection is a key priority. This is provided through licensing and regulation, through the use of cutting edge technical security, plus their firm commitment to promoting responsible gambling.
Some Interesting Facts about the Company
William Hill was founded in 1934 and has since built its reputation as a respected and trusted brand. The company has been listed on the London Stock Exchange since 2002. Many people will be familiar with the company as a bookmaker. In fact, they are the UK’s largest land-based bookies, with approximately 2360 betting shops throughout the UK. William Hill’s online services are operated by WHG (International) Limited, whose headquarters are in Gibraltar. As well as casino games, the company also provides sport betting, bingo and poker online. The company sponsors some of the biggest sporting teams and events. They are an official sponsor of the FA Cup and the England football team. Also, the are the title sponsor of the William Hill Scottish Cup and an official sponsor of the Scotland football team. They also have various sponsorship links with horse racing, darts and greyhound racing. The company is a partner of the Football Writers’ Association, and sponsor the William Hill Sports Book of the Year award, which is dedicated to rewarding excellence in the field of sports writing.
|More Information about William Hill
|Name:WHG (International) Limited
|Encryption128 bit SSL
|Head Office:6/1 Waterport Place, Gibraltar
|Phone:0800 085 6296
|Parent Company:William Hill Plc
|Protection of Minors:Guaranteed
|Other:Online help database
|Anti Money Laundering ID‑Check before first withdrawal
|Problem Gambling Organisations:Gamcare, Gambleaware, Gamblers Anonymous, Gambling Therapy
No Corners Cut when it comes to Customer Support9
Customer support is available in various forms. There is a FAQ page, with answers to some of the most common queries raised by players. There is also an extensive online help centre, with tons of useful information you can search through with key words. If you want to speak to a member of the customer service team, they can be contacted round the clock, through live chat, or a free phone number. I contacted the customer service team numerous times whilst researching the casino, and each time I found the agents helpful and knowledgable. The operator can also be contacted by email, which is helpful should you ever have a lengthy query you want to raise.
Key Details about Licensing, Security and Responsible Gambling9
As a reputable and long standing company, William Hill takes player protection very seriously. They possess a valid licence from the UK Gambling Commission, enabling them to legally provide services to players in the UK. In order to get this licence, the company is subjected to close monitoring and regulation and must adhere to strict standards. These include providing fair outcomes to their games and adhering to anti money laundering policies. The company also holds a licence from the Gibraltar Government and is regulated by the Gibraltar Gambling Commissioner, again adding further protection for players.
As with all online casinos, a random number generator (RNG) is used to produce genuinely fair outcomes to games. The RNG is rigorously tested and certified by Technical Systems Testing (TST), which is part of Gaming Laboratories International (GLI). Both companies are independent, internationally recognised authorities that provide full testing services to some of the biggest iGaming companies worldwide. They analyse payouts and produce monthly reports which display the actual percentage of payouts made to players across various game categories. Players are further protected by cutting edge technical security. Any information passed between the customer and the casino website is encrypted using SSL technology to ensure it cannot be intercepted by third parties. This protects customers from becoming victims of fraud. The SSL encryption technology is certified by Thawte, a leading company in the field of technical security. William Hill is committed to supporting responsible gambling.
On the website, there are numerous links to organisations and charities which provide help and support with problem gambling. Such companies include the like of Gamble Aware, Gamblers Anonymous, the Responsible Gambling Trust and Gambling Therapy. The company has implemented various tools to protect players. For starters, age verification processes are in place to protect minors and to ensure that no one under the age of 18 can play their games. Various options are provided to players to help them take control of their gambling habits. These include the possibility to set daily deposit limits, plus the option to restrict which areas of the site can be played on. They also provide the possibility to self exclude for a set period of time.
Some Special Features Earned the Casino Bonus Points5
I did not hesitate in giving the operator the full 3 points for awards. The company has won numerous prestigious awards throughout their history. Perhaps most notable is their 4 prizes at the 2014 EGR awards, where they scooped the coveted titles for Best Slots Operator, Casino Operator, Operator and Marketing Campaign of the year. The rewarding VIP scheme earned them another bonus point.
- Special Games.1/2
- Loyalty Scheme.1/1
- Bonus Points.5
The Marvel progressive jackpot games, along with many TV and film branded slots are exclusive to Playtech and are an exciting addition to the game collection. I therefore awarded an extra point for this. However, I did not give the full 2 points, as the same special games can be found at other casinos that use Playtech software. Despite there being numerous welcome bonuses on offer, there are very few other promotions available to loyal players, so the operator missed out on extra points here.
Conclusion – A Great Casino All Round
Clearly the huge and diverse game collection is a major highlight of this casino. Yet it also performs well across many other areas. The software is flawless, and when you consider that the games also include titles from various providers, there is a unique mix with something to appeal to everyone. The mobile casino apps are compatible with a wide range of devices. The live dealer games are amongst some of the best in the industry, thanks to the mix of world renowned companies that provide them. When you also take into consideration the wide range of safe and secure banking options, with swift processing times, plus the guaranteed safety and security that come from such a reputable operator, then you have a great casino in anyone’s books.
- Major Strengths
- Extensive game collection
- Top Live Casino
- Many jackpot games
- Major Weaknesses
- Minor Strengths
- Numerous welcome bonuses
- Good payout rates
- Minor Weaknesses
- Few promotions
Of course, I want to include any negatives to provide an honest and objective overview of the operator. Yet the fact is there are very few to mention. If anything, the limited promotions could be seen as a draw back, particularly compared to the regular promotions at 888 Casino, where loyal players can benefit from various ongoing offers. Also, whilst there are mobile games available, the game selection is quite limited compared to some operators. For a casino app with a wider selection of games, I would suggest trying Leo Vegas Mobile, who provide hundred of games to choose from. Overall, I have no hesitation in recommending William Hill Casino. All that’s left to do is to try it for yourself.
Questions and Answers
If you want to ask any questions about anything within this review, or indeed, if you have any other kind of query related to the operator, then please feel free to send your question by email to . Below, you will find the answers to some of the questions which are most frequently raised.
What is William Hill Casino Club?
This is another casino product offered by the provider. Creating an account at the Casino Club will only allow you to play casino games, whereas creating an account at the main William Hill site will allow you to play all products, including Vegas, Games and Live Casino.
Can I play William Hill Casino games in practice mode?
The majority of games are available to play for free in demo mode. When you log in to your account on the website and hover over a game you have 2 options, “play” and “practice”. If the only option for a particular game is “play” then demo mode is not available. This is the case for some games such as jackpot slots and live dealer games. In order to play in practice mode on the casino download software, you will be prompted to create a new account, which will then allow you access to all free play games.