Important Notice

This report is merely a preview (preliminary report), which should give you a first impression of the provider. Note here that the ratings in each category can still change slightly after the detailed reviews.

A Complete Review of Bet365 Casino

Bet365 was founded in 2000 in North Staffordshire. Since then it has become one of the largest online sports betting companies in the world with more than 18 million gamblers worldwide. Bet365 is also one of the biggest privately owned companies in the UK. The gambling operator also heavily invests in promoting its casino. However, I had to put Bet365 Casino to the test to see if it lives up to its impeccable reputation. Therefore, in this comprehensive review you will learn more about the services and products of the casino operator. All information is honest, accurate and up to date.

Our Rating of this Casino
  • Game Selection:274
  • Jackpots:28
  • RTP:97.78%
  • Gambling Licence:UKGC
OUR OVERALL RATING84/100Top Online Casino •

Through the testing, I noticed that some sectors have many details and should be closely considered. Therefore, you will find separate reviews about its live casino offer and mobile apps. In this review there are also parts about the reliability of the operator, game overview and software which are considered into detail so continue reading to find out more.

Overview of the Game Portfolio 8

There are a number of factors to consider when it comes to the game selection of a casino. In my opinion, it’s important for the gaming destination to offer a large number of games, but the diversity is also important. Moreover, whether or not a casino offers live dealers and mobile games is also very important. I also considered the table limits of the casino classics to see whether or not they are suitable for all players.

More Than 250 High Quality Games from Playtech

The casino department at Bet365 is entirely powered by Playtech software. Titles from other providers can be found under the Games category. Playtech is a well established name in the gambling industry and it creates fun and engaging games with superb graphics. At this casino they are arranged into slots, card games, jackpots, video poker, table games, games and Keno and live dealers. I was expecting to find the most popular slots from this supplier, namely the Marvel slots and I wasn’t disappointed. In total, the casino features 152 slots. Among them are a few classic fruit machines, but the most dominant are the games with 50+ pay-lines. The most popular and frequently played slots are the Incredible Hulk, The Avengers, Jackpot Giant, Winnings of Oz and Halloween Fortune. Moreover, what I really like is that there is a special Slots Club for all lovers of these casino games where they can opt in and win various bonuses and rewards.

The Most Popular Games at Bet365
Slots (152) Roulette (9) Blackjack (9) Video Poker (11) Table Games (12)
the Avengers Marvel Blackjack Jacks or Better Baccarat
The Incredible Hulk Premium Perfect Aces and Faces Pontoon
Jackpot Giant European Surrender Deuces Wild Casino Hold’em
Halloween Fortune Pro 21 Duel 10’s or Better Tequila Poker
Life of Brian Mini Pro Joker Poker Craps
Winnings of Oz American Multi Hand 2 Ways Royal Live Hi-Lo

Besides slots, Bet365 Casino also offers a total of 12 table games and nine roulette and blackjack variants. Some interesting table games are Baccarat, Pontoon, Craps and Tequila Poker, while fun and generous variations of roulette and blackjack are Marvel Roulette, Mini Roulette, Blackjack Surrender, Multi hand Blackjack and 21 Duel. Special games found here are Lucky Blackjack and Multi Wheel Roulette. Furthermore, there are 11 video pokers such as Jacks or Better, Joker Poker and Deuces Wild among others. Players can also try their luck in one of the 21 arcade games and in the 29 scratch cards. For those interested in jackpots, I recommend Beach Life, MegaJacks Gold Rally and Everybody’s Jackpot. The Big Ones in these games are progressive and can instantly make a lucky player millionaire.

Live Dealers from Europe and Asia

The live dealer casino department at Bet365 is also powered by Playtech. The games are run by both European and Asian dealers, which I very much like. The games available are Live Baccarat, Live Hi-Lo, Live Roulette, Live Blackjack, Live Casino Hold’em and Live Sic Bo. For more information, read our Bet365 Live Casino review.

High Quality Gaming on the Go

I have a Sonny Xperia smartphone and could easily access the mobile friendly website. There is also an Android app you can download from the provided link at the online casino. In addition, iOS users can also access the mobile compatible website as well as download the iOS casino app from the App Store. Players on the go can play many slots, a nice range of roulette and blackjack games as well as live dealers. For more info, read our dedicated Bet365 Mobile review.

Table Limits and Stakes

I think that it’s very important for a casino to cater to all types of players and offer low, mid and high limits on its games. This means that they can be played by both players on tight bankrolls and high rollers. All slot games at Bet365 Casino have their minimum and maximum limits displayed when you open a game. Information presented is bet per pay-line and bet per spin. In general, the slot limits at this casino range from as low as £0,01 up to £50.

Furthermore, the bet limits in roulette also differ from one variant to another but they generally start from £0,25 and go up to £150. This means that low roller players can enjoy low stake roulette games with a min bet of just 0.50p while high rollers can play VIP variants where they can bet as high as £150. Blackjack works more or less the same way. There are tables where players can bet as low as £1 which is good for players on tight bankrolls. In addition, big fish players can test their luck and skills in the high roller tables where bet limits range from £100 to £400. Furthermore, the bet limits of video pokers and arcade games are also suitable for all gamers and they lie between £0,25 and £15.

Exceptionally High RTP9

Before playing a casino game I always look into its Return to Player percentage. This percentage tells me how generous the game is depending on how much it gives back to players on the long run. Bet365 Casino has exceptionally high RTP and according to the last published report by GLI it is 97.78%. In turn, this means that the casino keeps approximately 2% of the players’ bets from all games. In particular, according to the report, the video slots available have RTP percentage between 89.16% and 99.30%. This is pretty high if you compare it to the RTP of the land based video slot machines. Unfortunately, no RTP is available for the classic slot games at this casino.

Payout Rates of the Different Casino Games
  • .
  • Classic Slots*0.00 - 0.00%
  • Video Slots89.16 - 99.30%
  • Roulette94.74 - 99.53%
  • Blackjack96.60 - 99.70%
  • Table games96.30 - 99.80%
  • Video Poker95.44 - 99.38%
  • Scratch Cards93.04 - 97.00%
  • Arcade Games93.04 - 97.50%
  • ..
  • .....
  • Return to Player(%)

*no RTP available for classic slot machines

The other types of casino games also have a satisfactory RTP. Namely, the RTP of all table games ranges from 96.30% to 99.80%. Blackjack and roulette variants have between 96.60% and 99.70% and 94.74% and 99.53% RTP respectively. Furthermore, the payback percentage of the video poker variants is also good and starts from 95.44% up to 99.38%. The other casino games of luck such as the scratch cards and arcade games have somewhat lower payout percentage compared to the other games. For scratch cards it ranges from 93.04% to 97%, while for arcade titles it starts from 93.04% and goes up to 97.50%. These percentages can be found in the audit reports published on the casino website. The games and their RNGs are regularly tested so the reports are often updated by audit companies on a monthly basis.

A Look at the Website and Software Platform8

Bet365 Casino is very easy to navigate. You can easily find your way around and search for games. There is no search bar on the website, but if you’re looking for a game you can easily find it in the lobby. The casino lists the games by category and some of them are slots, card games, featured titles, video poker, jackpots and Keno. The casino has a dark color scheme and the important sectors are green colored. The site and its games also load very fast. It takes a few seconds to open a game and start playing. Furthermore, everything is completely functional and a click away. Departments such as Promotions, Help and Mobile are located on the main casino menu. Also, you can easily switch between gambling sectors using the same account details.

The casino department at Bet365 is entirely powered by Playtech software provider. There are also games from other suppliers such as Microgaming (Jurassic Park) and NYX, but they are available in the Games tab. The casino is both download and instant play based. In order to download and install the casino software on your PC you must have software requirements Microsoft Windows XP SP2 or higher. Downloading takes several seconds and setting up an accounts takes a few minutes. The download software is free of charge. In the download casino you will find an entire suite of the best-of-breed Playtech games. The iconic Marvel Series slots are available including several jackpot games such as Beach Life and Gold Rally. Playtech has got many valuable awards over the years such as ‘Slot provider of the year’ at EGR B2B Awards in 2013 and the eGaming Review Software Supplier of the Year prize in 2014.

Software Provider Hillside (Gaming) LP
Game Developer(s) Playtech PLC
Languages English, German and other
Download-Size 2,62MB; installed 303MB
Hardware Requirements Processor: 1.6GHz Dual-Core, memory: 1GB, Graphic card with min 1280×800 and 16MB RAM, 16-Bit colour, 3 GB free HDD, Internet connection: min. 56kbit/s 512MB RAM (for live dealer)
Software Requirements Microsoft Windows XP SP2 or higher
Instant Play Requirements Flash-Version 11 or higher

In addition to the download library, Bet365 Casino is also instant play based. This means that you can play the games without downloading anything; simply load them in a web browser such as Chrome. The biggest difference between both versions is that the game selection is a bit limited in the browser based library. Nevertheless, if you want bigger game choice, you can find plenty of titles under the Games tab. In addition, new game titles are added regularly so there is always something new to play. To be able to get access to the instant play casino version and games, your gaming device must have the following requirements- Flash-Version 11 or higher.

More Info about the Operator

Bet365 is one of the biggest online gambling companies in the world. There are 3,000 employed people and the group has more than 21 million customers from all parts of the globe. It provides them with top notch services and products. Moreover, the customer support service is also top class and very helpful. Security and safely are also important for the group. The gaming environment provided by Bet365 is fully protected.

An Overview of the Operating Company

Hillside Limited is the parent company behind the Bet365 brand. The company has an excellent track record and is licensed and regulated by the Gibraltar Gambling Commissioner. Bet365 Group was founded in 2000 and its initial focus was offering online betting and gaming services and content to players from the United Kingdom. Over the years the brand was become very popular and today even non-gamblers have heard of Bet365. The group has achieved a lot over the years and has won many awards. One of them is the ‘Operator of the year’ award at the eGaming Review 2010. Moreover, compared to the figures from last year, the company doubled its profit and is considered the fastest growing privately owned company. Bet365 isn’t popular only in the online casino market. The group also offers other types of online gambling departments such as sports, in-play betting, poker, Vegas games, bingo and financials.

More Information about bet365
Company Support Security Player Protection
Name:Hillside (Gaming) LP Live Chat:yes Encryption:SSL from Thawte Deposit Limits:adjustable
Head Office:Unit 1.1, First Floor, Waterport Place, 2 Europort Avenue, Gibraltar Phone:08000-288-365 Gambling Licence:UKGC 39584 Activity Limitations:available
Parent Company:Hillside ltd Email:[email protected] IT-Security:Touch-ID (Apple devices with iOS 8.0 or higher) Self Exclusion:available
CEO:Denise Coates Contact Form:available RTP Analysis:GLI Protection of Minors:guaranteed
Kunden:more than 19 Million Anti Money Laundering:ID verification (KYC) Problem Gambling Organisations:GambleAware, GamCare

Responsive Customer Support9

From my experience I can say that the casino has a dedicated and responsive customer support service. The support representatives can be contacted 24 hours a day, 7 days a week via several contact methods such as e-mail, fax number, telephone number, live chat and snail mail. If you need immediate help, I’d recommend you use the live chat option because it’s the fastest. Phone support also answers very fast. If you use the e-mail support, you can expect to get a reply within 24 hours which is good. The support representatives are friendly and capable of answering all questions. The casino also has an extensive FAQ page where you can find answers to the most important questions related to problems with payments, casino rules, technical issues and bonuses.

Customer Protection Is of Utmost Importance10

With a large and dominant brand like Bet365 you can play games and/or bet on sports with a peace of mind. The gaming destination has a valid license to practice online gambling from Gibraltar (Nr.077) and is regulated by the Gibraltar Gambling Commissioner. In addition, companies such as GLI, TST and iTech Labs regularly do technical testing and analyze the payout percentages and RNGs of all casino games. Moreover, you can see the game audit reports published on the website. They are issued on a monthly basis.

Bet365 also has a Thawte SSL Web Server Certificate. This means that the gambling site offers secure and safe communications by encrypting sensitive data travelling to and from casino’s servers. Deposit and withdrawal transactions are also safely carried out through this SSL encryption technology. Moreover, for virus protection the site also uses additional firewalls. Technical support is also provided. If you’re experiencing difficulties at the casino you can contact the support for help or you can visit the Technical Issues department and search for answers on your own.

The gaming destination is also committed to responsive gambling. The casino offers betting and gaming as a leisure activity and it believes that it will remain enjoyable only of customers stay in control and gamble responsibly. However, if you think that you’re becoming a problem gambler or know somebody that has problems with online gambling and cannot control himself, the site offers a range of advice and control options to help manage gambling. Under the Responsible Gambling tab in the Help section, you will find direct links to advice on staying in control, time out, self exclusion and limiting playing time, reality checks and options to limit deposits. The site also advices you to visit several organizations such can help you with problem gambling such as Gamblers Anonymous, Gambling Therapy and GambleAware.

Bonus Points for Bet365 Casino6

When it comes to the bonus points for the casino, from a max of 10 points Bet365 gets 6. In particular, for its awards it gets two points from out of 3. This is mainly because even though the provider has won numerous awards, there is no award especially for its casino product. Furthermore, for its promotions, Bet365 Casino gets one point. The bonus and promo offers are pretty general with the exception of the Slots Club and On the House promos. The former gives extra comps while the later is a rebate offer.

For its special games, loyalty scheme and extras, the casino gets one point each. In particular, there aren’t many special games. The only one I would point out is Frankie Dettori’s Magic 7. Regarding its VIP/loyalty scheme, the more games you play at the casino, the further you will progress on the VIP ladder and the greater your rewards will get. Namely, this program has three levels – Bronze, Silver and Gold – and each level entails its own benefits. With this scheme you also get bonus points for each deposit. Lastly, extras at this casino are the special offers which are tailored especially for slot players. Overall, the casino is good, but there aren’t diverse promotions.

My Overall Verdict of Bet365 Casino

There are many things I like about Bet365 Casino. In my option, it is a reliable operator which you can completely trust. Some of the major strengths I would emphasize are its top notch software and fair games, high RTP percentage and the chance to play real-time casino games run by Asian live dealers. I also like the jackpot games available as well as the VIP program. I don’t think the casino has any major weaknesses. Perhaps it could invest more in its bonus program and offer more special promotions, but other than this, it’s completely fine.

Strengths and Weaknesses of bet365 Casino
  • Major Strengths
  • reliable software
  • high RTP levels
  • asian live dealer
  • Major Weaknesses
  • none
  • Minor Strengths
  • many jackpot games
  • good comp points program
  • Minor Weaknesses
  • comparatively few promotions

If you want to claim bonuses and take part in various promo deals, I would recommend 888 Casino. The site offers higher bonuses than Bet365 so you can boost your bankroll with more free cash. Also, the bonus terms and conditions are generous and the wagering requirements are easy to meet. On the other hand, if you want better promotions, visit Ladbrokes Casino. Here you can claim various promo offers and have fun and enjoyable gaming.